I have tried using the autologoff in the agents.conf and it sort of works. I set it to 5 seconds to test it and it has taken anywhere from 35 to 60 seconds to actually do something at which point it does indeed log out the agent.
I don't want to be pestering agents with test calls to see if they are indeed there so the below scripting isn't really practical in our environment. Can anyone tell me why the agents.conf file setting doesn't work as described? If it is set to 5 it should log them off after 5 seconds or so not 30 - 60 seconds. I don't really want the call sitting at a logged out agents phone for anymore then 5 seconds when there are other agents out there waiting to take that call. Any ideas? Thanks _____________________ Kevin Savoy Business Unit Telecom Analyst 2218 4th Ave W Williston, ND 58801 Ph: 701-774-4023 Fax: 701-774-2901 http://www.novo1.com Novo 1 is a service mark of Novo 1, Inc -----Original Message----- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Alberto Sagredo Sent: Tuesday, April 25, 2006 4:22 PM To: Asterisk Users Mailing List - Non-Commercial Discussion Subject: Re: [Asterisk-Users] Auto Logout from queue Via dialplan maybe? exten => xxx,1,Dial(SIP/101_Queue,20,tr) exten =>xxx,2,RemoveQueueMember(Comercial_Queue,SIP/101_Queue,1) Kerry Garrison escribió: > Yes, that is the functionality I am looking for, just not sure how exactly > to pull that off. > > > _____ > > From: [EMAIL PROTECTED] > [mailto:[EMAIL PROTECTED] On Behalf Of Alexander > Lopez > Sent: Tuesday, April 25, 2006 12:08 PM > To: Asterisk Users Mailing List - Non-Commercial Discussion > Subject: RE: [Asterisk-Users] Auto Logout from queue > > > Use the local channel to call the agent first, and if there is no answer, > log them out. > > > > _____ > > From: [EMAIL PROTECTED] on behalf of Kerry Garrison > Sent: Tue 4/25/2006 2:38 PM > To: 'Asterisk Users Mailing List - Non-Commercial Discussion' > Subject: [Asterisk-Users] Auto Logout from queue > > > i have a client that wants a function that will automatically logout an > agent from a queue if they do not answer a call. This would prevent future > calls from being sent to that phone if the agent forgot to logout. Any > ideas? > > Kerry Garrison > Director of Technical Services > Tech Data Pros - Orange County's Mobile IT Service Provider > (949) 502-7819 x200 - <mailto:[EMAIL PROTECTED]> > [EMAIL PROTECTED] > <http://www.techdatapros.com/> http://www.techdatapros.com > > > > ------------------------------------------------------------------------ > > _______________________________________________ > --Bandwidth and Colocation provided by Easynews.com -- > > Asterisk-Users mailing list > To UNSUBSCRIBE or update options visit: > http://lists.digium.com/mailman/listinfo/asterisk-users > _______________________________________________ --Bandwidth and Colocation provided by Easynews.com -- Asterisk-Users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users _______________________________________________ --Bandwidth and Colocation provided by Easynews.com -- Asterisk-Users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users