This is an idea I've had for long term. Might have to push it up a bit. Not with astGUI but a similar CTI idea. Using the inbound DNIS to trigger screen pops.
-----Original Message----- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Matt Florell Sent: Tuesday, May 09, 2006 6:01 AM To: Asterisk Users Mailing List - Non-Commercial Discussion Subject: Re: [Asterisk-Users] Call Center Phone with Auto Answer Hello, It may be more than you want, but astGUIclient/VICIDIAL has screen pops for inbound calls through a web browser. It is also Open-source. http://astguiclient.sf.net MATT--- On 5/9/06, Steve Totaro <[EMAIL PROTECTED]> wrote: > I do but I didn't write it and it was on company time so I cannot > share. Sorry. Just throwing out ideas and possibilities. > > > > Junaid Uppal wrote: > > Hi Steve , > > > > I was actually looking forward for the same thing , do y ou have > > something like this , as an example? > > > > regards > > > > Junaid Uppal > > > > > > On 5/9/06, * Steve Totaro* <[EMAIL PROTECTED] > > <mailto:[EMAIL PROTECTED]>> wrote: > > > > Use an activex screenpop. > > > > Thanks, > > Steve Totaro > > > > > -----Original Message----- > > > From: Kevin Savoy [mailto:[EMAIL PROTECTED] > > <mailto:[EMAIL PROTECTED]>] > > > Sent: Monday, May 08, 2006 3:32 PM > > > To: 'Asterisk Users Mailing List - Non-Commercial Discussion' > > > Subject: RE: [Asterisk-Users] Call Center Phone with Auto Answer > > > > > > This may be the way to go but not the best. Our agents frankly > > aren't > > the > > > brightest people and I can see them forgetting it as soon as it is > > said to > > > them, or they are not paying attention and missing the announcement > > but it > > > is something to look into. Thanks > > > > > > -----Original Message----- > > > From: [EMAIL PROTECTED] > > <mailto:[EMAIL PROTECTED]> > > > [mailto: [EMAIL PROTECTED] > > <mailto:[EMAIL PROTECTED]>] On Behalf Of Time > > Bandit > > > Sent: Monday, May 08, 2006 2:23 PM > > > To: Asterisk Users Mailing List - Non-Commercial Discussion > > > Subject: Re: [Asterisk-Users] Call Center Phone with Auto Answer > > > > > > > Ok I can get this to work now the next problem is since the agent > > stays > > > > "off-hook" when a call is presented to them there is no indication > > of > > > what > > > > call this is. Being an inbound call center we have 100's of > > clients. > > > 1,000's > > > > of toll frees and DNIS. We use the Asterisk callerID function to > > assign > > > a > > > > name to each call so that when the call is presented to the > > agent it > > > > displays which company the call is for. With AgentLogin all the > > agent > > > gets > > > > is the number they dialed to log in. No idea which client this > > call > > is > > > for. > > > > Any ideas there? > > > When you send the caller to the queue, you can pass the name of the > > > audio file to be played as the announcement to the agent when he > > gets > > > the call. Maybe you could use that and pre-record the name of the > > > customer, passing that audio file > > > > > > something like "exten => > > > 8000,n,Queue(8000|t||FilenameOfTheCustomerName|300)" > > > > > > maybe you could also use festival > > > > > > hth > > > _______________________________________________ > > > --Bandwidth and Colocation provided by Easynews.com > > <http://Easynews.com> -- > > > > > > Asterisk-Users mailing list > > > To UNSUBSCRIBE or update options visit: > > > http://lists.digium.com/mailman/listinfo/asterisk-users > > <http://lists.digium.com/mailman/listinfo/asterisk-users> > > > > > > _______________________________________________ > > > --Bandwidth and Colocation provided by Easynews.com > > <http://Easynews.com> -- > > > > > > Asterisk-Users mailing list > > > To UNSUBSCRIBE or update options visit: > > > http://lists.digium.com/mailman/listinfo/asterisk-users > > > > _______________________________________________ > > --Bandwidth and Colocation provided by Easynews.com > > <http://Easynews.com> -- > > > > Asterisk-Users mailing list > > To UNSUBSCRIBE or update options visit: > > http://lists.digium.com/mailman/listinfo/asterisk-users > > <http://lists.digium.com/mailman/listinfo/asterisk-users> > > > > > > ------------------------------------------------------------------------ > > > > _______________________________________________ > > --Bandwidth and Colocation provided by Easynews.com -- > > > > Asterisk-Users mailing list > > To UNSUBSCRIBE or update options visit: > > http://lists.digium.com/mailman/listinfo/asterisk-users > > > > _______________________________________________ > --Bandwidth and Colocation provided by Easynews.com -- > > Asterisk-Users mailing list > To UNSUBSCRIBE or update options visit: > http://lists.digium.com/mailman/listinfo/asterisk-users > _______________________________________________ --Bandwidth and Colocation provided by Easynews.com -- Asterisk-Users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users _______________________________________________ --Bandwidth and Colocation provided by Easynews.com -- Asterisk-Users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users
