*snipped
I like the idea that I can just pick up the phone, dial an extension, record
an announcement, and be sure that announcement will play during extended
hold times.
Thanks for the ideas, Richard!
It just came to me, about using timeouts on the queues, play an announcment,
update the caller's priority, and then putting them back in the queue.
Maybe?
Pseudo-code. Syntax and structure maybe incorrect.
Exten => 1111,1,Queue(techsupport||||120)
Exten => 1111,n, Play(announcment-1)
Exten => 1111,n, setVar(QUEUE_PRIO+1)
Exten => 1111,n,Queue(techsupport||||120)
.........
Basically, the priority was increased by one, so when I placed them back in
the queue, even though the caller lost their place, their priority should be
high enough to still receive the call.
The only problem with that is, if my announcement-1 is 30 seconds long,
another caller could have been answered while this caller was listening to
the playback.
Sigh....nothing is ever easy. ((grin))
Thanks for the discussion and replies, Richard!
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well the thing to watch for is that if you have a 't' extension,
because you are waiting for a 120 timeout it will jump there.
but you could use that just as well, to set the priority there,
and toss back into the queue, or a diff queue for that matter.
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