> #2 - I have agents who log into multiple queues. I have them staticly
> assigned to all queues, but they log in with their agent ids (defined
> in agents.conf). It seems that they will be wrapping on queue "1",
> but a call from queue "2" will come in while they should still be
> wrapping. Is this normal? How can I get around it?
The wrapuptime specified in agents.conf will affect them regardless of them
being in multiple queues. The wrapuptime defined in queues.conf will only
affect their standing for a specific queue and won't have any effect on the call
distribution for any other queues they may be in.
AHA! This works.. thanks I was overlooking the wrap time in agents.conf :)
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