We have about 50 agents making outbound and receiving inbound calls via
queues. All Agents have Cisco 7940 phones, using SIP (the app and the
phones are on separate LANS).
I was wanting find a better way to glue our application (which runs on
MS Terminal Server 2003) to our * system. At the moment we are using the
Asterisk Manager and astmanproxy.
What I was thinking was using the new res_jabber module, a wildfire
server and the ipworks jabber activex. Thus, * and our app can send a
messages to each other via the wildfire server.
However, there is a little thought running through my mind about
embedding a SIP activeX control into our app, and having * talk directly
to the app. When our app receives or makes a call, it is automatically
diverted / referred / transferred to the cisco phone.
I presume there are loads of people who have already achieved this type
of glue, but was wondering if they would care to share ;)
Just looking for pointers, guidance or advice on the two methods.
TIA
Julian.
_______________________________________________
--Bandwidth and Colocation provided by Easynews.com --
Asterisk-Users mailing list
To UNSUBSCRIBE or update options visit:
http://lists.digium.com/mailman/listinfo/asterisk-users
