Kyle Sexton ha scritto: > Could you just set the variable in the part of the dialplan where they > enter the queue and then reference it here? >
:-) very simple, tested but not working, and logically i think it is right. In asterisk a variable (dialplan SET) is bound to the "incoming channel", but, when the agentcallback is called there is not link with the "incoming channel", as the user called must pickup the phone and confirm the call answer. As there is some exception (like CALLERID) i think there is some info missing (or never requested) calling the "callback" procedure... I think, but my thinking may be wrong.
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