Little or no complaints means everything is working. Are your
extensions IAX softphones or do you "use IAX" for PSTN connectivity?
What "network problems" are we talking about? How about taking
initiative and creating a user survey and sending it to everyone? You
can see IAX stats on the CLI, have you looked at any of that? Have you
run with IAX debugging turned on?
Sounds like you are trying to build a solid house in the swamp. Get the
foundation good and proper and take it from there.
Thanks,
Steve Totaro
Carl Youngblood wrote:
Of course I'm trying to deal with the network problems, but it's nice
to have another method of verifying that everything is working.
Frequently there are people who don't complain, so we don't realize
that their call quality is sub-par.
We are using iax.
It seems like there should be a record somewhere if a call was
terminated abnormally.
Thanks,
Carl
On 6/14/06, Steve Totaro <[EMAIL PROTECTED]> wrote:
Carl Youngblood wrote:
> I have been getting occasional reports of dropped calls from the users
> of our asterisk system. Is there anything I can monitor in my logs or
> in the console to see when a call is dropped? I'd like to see if
> these drops coincide with network traffic problems.
>
> Thanks,
> Carl
>
If you have network traffic problems, address those first and then wait
to hear of more dropped calls.
Depending on your setup, you could use the monitor app to determine
whether a call was actually dropped or a hangup by the context of the
conversation. In a call center environment, "dropped calls" are quite
frequently people hanging up for whatever reason and you can actually
hear the handset go into the cradle (sometimes slam lol.)
If it is happening alot and you have a pri, you can watch your pri debug
span info and see if you are having errors or "normal clearings"
If you are using IAX, maybe the jitterbuffer stats might indicate
something.
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