Hello,
We are doing distributed ACD with Asterisk, but not using Asterisk
Queues. It proved near impossible when we tried to get it to work so
we wrote our own multi-server queue system into VICIDIAL. Been using
it for over 2 years now in production. Not as full-featured as
Asterisk Queues on the server side for inbound, but it works well
across multiple servers even with agents and trunks on separate
servers.
http://astguiclient.sourceforge.net/vicidial.html
MATT---
On 6/15/06, Douglas Garstang <[EMAIL PROTECTED]> wrote:
It seems that I am having a heck of a time explaining my attempts at
distributing ACD Queues to the list. Here's one little problem, that's only
a piece of the puzzle.
dundi.conf:
180q =>
global_dundi_q_pbx1,100,IAX,dundi1:[EMAIL PROTECTED]/${NUMBER},nopartial
180q =>
global_dundi_q_pbx2,200,IAX,dundi2:[EMAIL PROTECTED]/${NUMBER},nopartial
180q =>
global_dundi_q_pbx3,300,IAX,dundi3:[EMAIL PROTECTED]/${NUMBER},nopartial
extensions.conf(PBX1):
[global_dundi_q_pbx1]
include => one_queue_acd
[global_dundi_q_pbx2]
[global_dundi_q_pbx3]
extensions.conf(PBX2):
[global_dundi_q_pbx1]
[global_dundi_q_pbx2]
include => one_queue_acd
[global_dundi_q_pbx3]
extensions.conf(PBX3):
[global_dundi_q_pbx1]
[global_dundi_q_pbx2]
[global_dundi_q_pbx3]
include => one_queue_acd
[one_queue_acd]
exten => 2944000,1,....
Our polycom phones are registering to a primary Asterisk system. It's
ESSENTIAL that queue calls for a given company go to the SAME box as the
phones are registered to. Queues won't work correctly if they're are split
between servers.
If a phone registered to pbx1 wants to call the queue at 2944000, the call
comes into pbx1. If I do a dundi lookup on that number on the console I get
this:
hestia*CLI> dundi lookup [EMAIL PROTECTED]
1. 200
IAX2/dundi2:[EMAIL PROTECTED]/oe_main
(EXISTS)
from 00:0e:0c:a1:90:82, expires in 0 s
2. 300
IAX2/dundi3:[EMAIL PROTECTED]/oe_main
(EXISTS)
from 00:0e:0c:a1:92:6f, expires in 0 s
DUNDi lookup completed in 63 ms
If I do the dundi lookup in the dialplan, all I get is
"IAX2/dundi2:[EMAIL PROTECTED]/oe_main"
with no weight. DUNDi never returns local matches (with a weight of 100 in
this case). which is a problem. The result I get from the DUNDi lookup in
the dialplan is a string that points to the SECONDARY server. I don't want
to send the call to the secondary server!!!
I could first do a local lookup with ChanIsAvail and look in the correct
context (global_dundi_q_pbx1 etc) to see if the number is local first.
However, this is tricky as we're trying to maintain a common dialplan
between all our servers. I'd therefore have to probe the system by executing
an external command and pulling the hostname or something just so I know
which context to look in.
I'm guessing no one has tried to distribute acd queues before...
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