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Hello, I‘m trying to setup a queue where call goes from agent
to agent in strictly set order. I have queue (roundrobin): Agent1 penalty
1 Agent2 penalty
2 Agent3 penalty
3 When I call to this queue Agent1 rings. If this agent does
not take the call, after set timeout same Agent1 is dialed again. The call never goes to Agent2 (only when Agent1 is not
connected/paused and similar) So basically right now when Agent1 does not take the call dialing
is: Agent1 Agent1 Agent1..... I want: Agent1 Agent2 Agent3.... What could be the problem? Regards/Pagarbiai, Mindaugas Kezys |
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