I have a issue trying to understand why Asterisk-PBX, when a SNOM (320 or 360) successfully redirects/diverts a call when it is a local extension, but fails when you enter external number. Both the local extension dial and external extension dial are within the same context [from-sip] and both phones are capable of making external calls.

I have looked at the standard sites, but not finding the information I need to understand the issue and create a work around.

Your assistance would be greatly appreciated.

Asterisk v1.2.9.1
Linux v2.6.15-1.1830_FC4smp (FC4)
SNOM v6.2.1


<---SNIP--->
[from-sip]
exten => _[2345]XX,     1,Macro(dial_localextension, ${EXTEN})
exten => _0XXXXXXXXX/_[2345]XX,1,Macro(outbound-calling,${EXTEN})
<---------->


Successful call diversion on the SNOM phone to a local extension.
-----------------------------------------------------------------
2006-06-26 13:34:22 VERBOSE[18902] logger.c: -- Executing NoOp ("SIP/225-cdf5", ""Debug [from-sip]: Caller 225 is calling 229"") in new stack 2006-06-26 13:34:22 VERBOSE[18902] logger.c: -- Executing Dial ("SIP/225-cdf5", "SIP/229|15") in new stack
2006-06-26 13:34:22 VERBOSE[18902] logger.c:     -- Called 229
2006-06-26 13:34:22 VERBOSE[31118] logger.c: -- Got SIP response 302 "Moved Temporarily" back from 10.255.6.142 2006-06-26 13:34:22 VERBOSE[18902] logger.c: -- Now forwarding SIP/225-cdf5 to 'SIP/[EMAIL PROTECTED]' (thanks to SIP/ 229-f3ed) 2006-06-26 13:34:22 VERBOSE[31118] logger.c: -- Got SIP response 482 "Loop Detected" back from 10.255.6.2 2006-06-26 13:34:22 VERBOSE[18902] logger.c: -- Now forwarding SIP/225-cdf5 to 'Local/[EMAIL PROTECTED]' (thanks to SIP/ sip.bisabicara.swsa.com.au-7b9c) 2006-06-26 13:34:22 VERBOSE[18905] logger.c: -- Executing NoOp ("Local/[EMAIL PROTECTED],2", ""Debug [from-sip]: Caller 225 is calling 227"") in new stack 2006-06-26 13:34:22 VERBOSE[18905] logger.c: -- Executing Dial ("Local/[EMAIL PROTECTED],2", "SIP/227|15") in new stack
2006-06-26 13:34:22 VERBOSE[18905] logger.c:     -- Called 227
2006-06-26 13:34:22 VERBOSE[18905] logger.c: -- SIP/227-c3f7 is ringing 2006-06-26 13:34:22 VERBOSE[18902] logger.c: -- Local/[EMAIL PROTECTED] sip-1680,1 is ringing 2006-06-26 13:34:23 VERBOSE[18905] logger.c: -- SIP/227-c3f7 is ringing 2006-06-26 13:34:24 VERBOSE[18905] logger.c: -- SIP/227-c3f7 is ringing 2006-06-26 13:34:24 VERBOSE[18905] logger.c: == Spawn extension (from-sip, 227, 17) exited non-zero on 'Local/[EMAIL PROTECTED],2' 2006-06-26 13:34:24 VERBOSE[18902] logger.c: == Spawn extension (from-sip, 229, 17) exited non-zero on 'SIP/225-cdf5'



Unsuccessful call diversion on the SNOM phone to an external mobile.
--------------------------------------------------------------------
2006-06-26 12:55:42 VERBOSE[16759] logger.c: -- Executing NoOp ("SIP/225-b434", ""Debug [from-sip]: Caller 225 is calling 229"") in new stack 2006-06-26 12:55:42 VERBOSE[16759] logger.c: -- Executing Dial ("SIP/225-b434", "SIP/229|15") in new stack
2006-06-26 12:55:42 VERBOSE[16759] logger.c:     -- Called 229
2006-06-26 12:55:43 VERBOSE[16759] logger.c: -- SIP/229-a85e is ringing 2006-06-26 12:55:43 VERBOSE[16759] logger.c: -- SIP/229-a85e is ringing 2006-06-26 12:55:44 VERBOSE[31118] logger.c: -- Got SIP response 302 "Moved Temporarily" back from 10.255.6.133 2006-06-26 12:55:44 VERBOSE[16759] logger.c: -- Now forwarding SIP/225-b434 to 'SIP/[EMAIL PROTECTED]' (thanks to SIP/229-a85e) 2006-06-26 12:55:44 VERBOSE[31118] logger.c: -- Got SIP response 482 "Loop Detected" back from 10.255.6.2 2006-06-26 12:55:44 VERBOSE[16759] logger.c: -- Now forwarding SIP/225-b434 to 'Local/[EMAIL PROTECTED]' (thanks to SIP/ sip.bisabicara.swsa.com.au-506a)
<--->
It is at this point here where I would expect it to match a dial plan exten => _0XXXXXXXXX/_[2345]XX,1,Macro(outbound-calling,${EXTEN}), just like it does for the extension number.
<--->
2006-06-26 12:55:44 VERBOSE[16759] logger.c: == Everyone is busy/ congested at this time (1:0/0/1) 2006-06-26 12:55:44 VERBOSE[16759] logger.c: -- Executing Goto ("SIP/225-b434", "CHANUNAVAIL") in new stack 2006-06-26 12:55:44 VERBOSE[16759] logger.c: -- Goto (from-sip, 229,226) 2006-06-26 12:55:44 VERBOSE[16759] logger.c: -- Executing Goto ("SIP/225-b434", "NOANSWER") in new stack 2006-06-26 12:55:44 VERBOSE[16759] logger.c: -- Goto (from-sip, 229,19) 2006-06-26 12:55:44 VERBOSE[16759] logger.c: -- Executing MailboxExists("SIP/225-b434", "[EMAIL PROTECTED]") in new stack 2006-06-26 12:55:44 VERBOSE[16759] logger.c: -- Executing Goto ("SIP/225-b434", "novoicemail") in new stack 2006-06-26 12:55:44 VERBOSE[16759] logger.c: -- Goto (from-sip, 229,229)
....
<--- No voicemail handling --->
....


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