Hello all,
I am thinking of giving my employees incentives - I want them to speak with my clients more (on the phone) - and in order to do so I need to measure it! I have had a look through the master csv file which asterisk produces - but I am not sure how to interpret it. I am looking for 1/ How long each employee is on the phone for 2/ How many calls each employee answers 3/ Who they are speaking with 4/ Are we receiving more or are we making more etc 4/ and so on... I have crystal reports ready to rip the file apart but I am unsure what all the fields are for. Any pointers would be appreciated. Thanks Nick _______________________________________________ Asterisk-Users mailing list [EMAIL PROTECTED] http://lists.digium.com/mailman/listinfo/asterisk-users
