To get an accurate portrayal of defect
rate, a very large sample size will obviously result in a more accurate
calculation. I calculated a defect rate of between 1-2% for Digium
products, based on an arbitrary sample size of 5000 units. These included
“ALL” Digium products, not just TDM products. This does not
account for shipping mishandling, or onsite mishandling leading to failure. Excluding
those factors, I’d offer an educated assessment of around 1% DOA/Failure
rate. Waiting on Sangoma data which is likely about the same. I can’t find an “industry
standard” defect rate for general electronic components, but 1% seems
pretty low. Cory Andrews Executive Vice President ++++++++++++++++++ VoIPSupply.com PBXSelect.com ++++++++++++++++++ voice - 800.398.VoIP X3402 fax - 716.630.1548 m - 716.907.4059 aim - B2Cory From:
[EMAIL PROTECTED]
[mailto:[EMAIL PROTECTED] On Behalf Of Cory Andrews I’m working on quantifying an
overall defect rate for both Digium and Sangoma products, based upon overall
number of units deployed over a 12 month period versus overall number of units
RMA replaced. I believe both products to have very low DOA rates, well
below acceptable industry standards for electronic components, but the data
will tell the story. More to come shortly. Cory Andrews Executive Vice President ++++++++++++++++++ VoIPSupply.com PBXSelect.com ++++++++++++++++++ voice - 800.398.VoIP X3402 fax - 716.630.1548 m - 716.907.4059 aim - B2Cory From:
[EMAIL PROTECTED] [mailto:[EMAIL PROTECTED]
On Behalf Of Philippe Lindheimer Andrew,
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