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Greetings, I'm
an asterisk newbie. I have no problem making "flat IVR trees" but
this one is too confusing. I'm
trying to set up a dial plan with a multi-layered IVR: I've
been asked to create a menu for my company where one could dial a menu entry
like: "for sales press 1, for management 2, etc...", then if the
extension is busy the system would tell "The extension is busy, press 0 for
the operator, 1 to wait on the line or 2 to leave a message." Then the
caller will have to press either 0 for operator, 1 to wait or 2 to leave voice
mail. In case the extension is unavailable the caller would get "The
extension is unavailable, press 0 for the operator or 1 to leave a message." I'm
having problem with making a menu where a caller has to make number of choices,
one after another. Can
you guys help me to set this up or show me an example if one has done something
similar? Thanks
in advance, Zerthimon. |
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