I have a feeling that going after the C code will be easier than using a
multiple dial to create a conference, join it, play the file and all such
things. It would be very nice, in any case, if the queue app had dialplan
callback points, so that you could make such things easier....
l.
In data Mon, 03 Jul 2006 19:00:16 +0200, Tristan <[EMAIL PROTECTED]> ha
scritto:
The dial macro works only for the agent called and not for the caller...
I already use it and it's quite usefull to play different annoucements
to the agent but that's useless for the caller as the bridge is done
after the end of the macro...
I only need to tell the caller that his line has been answered and that
he'll be able to talk...
Do I have to patch app_queue or is it already implemented somewhere,
maybe just a beep can be played to signal the bridge is done ?
Thanks,
Tristan
Lenz a écrit :
I'm not sure you can do it if you want a play a file to the caller when
your agents pick up the line. I believe you may want to use a dial
macro - option M() - in the dial command that the local channel runs in
order to connect to the callback agent. see
http://www.voip-info.org/wiki-Asterisk+cmd+Dial
I have not tried that this works, but this may lead to interesting
behaviours when running a call center -:-)
l.
--
Assum est, versa et manduca.
_______________________________________________
--Bandwidth and Colocation provided by Easynews.com --
Asterisk-Users mailing list
To UNSUBSCRIBE or update options visit:
http://lists.digium.com/mailman/listinfo/asterisk-users
