On 5/26/06, Matt <
[EMAIL PROTECTED]> wrote:
Hi,
I'm trying to use Round Robin Memory with my queues. It seems to work
fine... that being I call in.. first time agent 1 will get a call,
second time agent 2, and so on. However, it seems if a period of
time has gone by since agent 1 got a call (I don't know how much but
say 10 minutes or so) when another call comes in.. agent 1 gets the
call again. Can anyone confirm this? Is this a bug?
[207]
wrapuptime=60
timeout=60
strategy=rrmemory
retry=15
queue-youarenext=queue-youarenext
queue-thereare=queue-thereare
queue-thankyou=custom/aa_10
queue-callswaiting=queue-callswaiting
music=default
monitor-join=yes
monitor-format=wav
member=Agent/9999
member=Agent/1001
member=Agent/1014
member=Agent/1036
member=Agent/1045
member=Agent/1063
member=Agent/3000
maxlen=0
leavewhenempty=no
joinempty=Yes
context=aa_10
announce-holdtime=yes
announce-frequency=300
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