[asterisk-users] Extensions not busy showing as busy

[Brian Vincent \(C\)]

I ran into an odd problem last night.  I had to walk someone through troubleshooting a problem and they didn’t have a lot of knowledge, so I couldn’t garner a lot of info.  So my question is two fold regarding the issue described below:   What could I have asked to troubleshoot this better? Any idea what the problem might have been?   Issue: extensions registered on the Polycom 601’s were showing as busy.  Do not disturb wasn’t set, nor any forwarding conditions.  However, if you forwarded to a different extension in a busy condition, it would forward.  (That tipped me off that Asterisk thought the extension was busy.)  So then we did a “sip show channels”, and sure enough, those extensions were listed.  At this point I didn’t want to frustrate the user much, so I had her do a reboot.  Sure enough, the reboot solved the problem.  (I’m sure just restarting Asterisk would have done it as well, but the “reboot” command is easier for her to type.)  Extremely dumb, but effective solution.  I wished I could have fixed it differently.  Also, the extensions in question had been in that condition for a few days.  We had already rebooted the phones and had them register (and they did register.)  That didn’t’ fix the issue. ------------------- Brian Vincent Copper Mountain Telecom [EMAIL PROTECTED]   ______________________________________________________________________________________________________________ Confidentiality Warning: This message and any attachments are intended only for the use of the intended recipient(s),  are confidential, and may be privileged. If you are not the intended recipient, you are hereby notified that any review,  retransmission, conversion to hard copy, copying, circulation or other use of this message and any attachments is strictly  prohibited. If you are not the intended recipient, please notify the sender immediately by return e-mail, and delete this  message and any attachments from your system. Thank you. ______________________________________________________________________________________________________________

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