I have seen a few requests to allow people to ring different groups
depending on how long a queue call has been left unanswered. I have a
suggestion on how this can be accomplished.
Suppose for a moment that calls that timed out were treated the same as
calls that had come back with a busy or congestion message. Then, when
a call has been unanswered in a queue, it will move on to the next
group. At least this is the way I would conceptually believe it should
work. As of my testing (on 1.2.5), this NOT the way it works.
Take for instance:
[myQ]
music = muzak
strategy = ringall
context = lemmeout
timeout = 15
weight = 0
wrapuptime = 0
announce-holdtime = once
member => SIP/007
member => SIP/008
member => SIP/009
member => SIP/107,1
member => SIP/108,1
member => SIP/109,1
member => SIP/207,2
member => SIP/208,2
What this should do is ring the first 3 extensions. If they are busy
and/or don't answer, ring the first 6. If they are busy/don't answer,
then go ahead and ring them all.
Has this been fixed in a later release? Would this break any body's
application? I'm interested to hear any thoughts on the subject.
Thanks,
David
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