Yes, use a web interface to re-generate features.conf on the fly? hmm..
then tell asterisk to reload it. (Should be OK if the web interface has
some manner of a mutex to keep other instances of the web interface from
stomping on its features.conf and if reload res_features.so does what
you want it to)
Matt Riddell (NZ) wrote:
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Nick wrote:
Yeah a bit messy I guess. I had been hoping for a simple solution, but
knew there most likely wasn't!
The one idea I did have would be to use some kind of SIP api on the web
backend. Then bring the backend extension into a conference, then from
the web api you would have to select the call to play audio in.
This idea would work well I think, as it would mean the system can be
use regardless of the training call being active on the asterisk box, as
long as their system supported conference calls.
This is where I fall down though, I'm no developer! Anyone know of an
api that would allow this?
If you don't mind the call centre staff member pressing some buttons to
request help in the middle of the call you could use a featuremap using
features.conf and the playback application.
- --
Cheers,
Matt Riddell
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