I have a problem here, when an ACD agent is stuck in PAUSED mode.
As you can see from the outout of 'show queues' below, the agent 80014133 has a
status of paused.
Why is there a 'not in use' after the paused?
hestia*CLI> show queues
oe_techsupp has 0 calls (max unlimited) in 'rrmemory' strategy (14s holdtime),
W:0, C:3, A:10, SL:0.0% within 0s
Members:
Agent/80014154 (Unavailable) has taken no calls yet
Agent/80014109 (Busy) has taken 1 calls (last was 3211 secs ago)
Agent/80014150 (Unavailable) has taken no calls yet
Agent/80014133 (paused) (Not in use) has taken no calls yet
Agent/80014151 (Unavailable) has taken no calls yet
Agent/80014152 (Busy) has taken 2 calls (last was 1036 secs ago)
Agent/80014157 (Unavailable) has taken no calls yet
Agent/80014155 (Unavailable) has taken no calls yet
No Callers
I just tried to log unpause the agent. The status remained the same.
I also logged the agent out and back in again. Still, no change.
-- Executing Answer("IAX2/216.187.142.203:4569-8", "") in new stack
-- Executing Wait("IAX2/216.187.142.203:4569-8", "1") in new stack
-- IAX2/216.187.142.203:4569-7 answered SIP/80014133-a4db
-- Executing AgentCallbackLogin("IAX2/216.187.142.203:4569-8",
"80014133||") in new stack
-- Playing 'agent-pass' (language 'en')
-- Playing 'agent-newlocation' (language 'en')
-- Playing 'agent-loggedoff' (language 'en')
== Callback Agent '80014133' logged out
-- Hungup 'IAX2/216.187.142.203:4569-7'
-- Executing Answer("IAX2/216.187.142.203:4569-10", "") in new stack
-- IAX2/216.187.142.203:4569-9 answered SIP/80014133-c708
-- Executing Wait("IAX2/216.187.142.203:4569-10", "1") in new stack
-- Executing AgentCallbackLogin("IAX2/216.187.142.203:4569-10",
"80014133||[EMAIL PROTECTED]") in new stack
-- Playing 'agent-pass' (language 'en')
== Setting global variable 'AGENTBYCALLERID_80014133' to '80014133'
-- Playing 'agent-loginok' (language 'en')
== Callback Agent '80014133' logged in on [EMAIL PROTECTED]
-- Executing Hangup("IAX2/216.187.142.203:4569-10", "") in new stack
Could this be a bug?
Doug.
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