I am trying to figure out a way to give agents the ability to do
attended transfers without having to touch their "little black boxes"
Plain cold transfers are easy with the manager Redirect action.
Can anyone think of a way to do this with the manager interface or local
channel somehow?
Whatever works reliably including the possibility of sending dtmf to the
channel somehow other than agents pressing buttons.
Even more puzzling or perhaps less, how could I also do an attended
transfer where the two agents and the customer are on the line at the
same time, then the first agent drops back into the queue to take new
calls? Possibly using redirect to direct the three parties into a
meetme room?
The goal is to do this via a webpage through the manager interface.
Thanks,
Steve
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