Douglas Garstang
Not documented anywhere that I can see. What are the W:, C:, A:, SL: and
'within' fields showing?
Is holdtime AVERAGE hold time?
hestia*CLI> show queues
oe_techsupp has 0 calls (max unlimited) in 'rrmemory' strategy (4s holdtime),
W:0, C:52, A:11, SL:0.0% within 0s
Members:
Agent/80014154 (Unavailable) has taken no calls yet
Agent/80014109 (Busy) has taken 11 calls (last was 62963 secs ago)
Agent/80014150 (Unavailable) has taken no calls yet
Agent/80014133 (Busy) has taken 32 calls (last was 1320 secs ago)
Agent/80014151 (Unavailable) has taken no calls yet
Agent/80014152 (Not in use) has taken 9 calls (last was 5892 secs ago)
Agent/80014157 (Unavailable) has taken no calls yet
Agent/80014155 (Unavailable) has taken no calls yet
No Callers
Doug.
Lets see 11 + 32 +9 = ?
A = Abandoned
SL = Service Level which has to be defined in your conf files but you
have answered zero calls within 0 seconds.
Holdtime is avg since last reload
Pretty simple stuff I think.
_______________________________________________
--Bandwidth and Colocation provided by Easynews.com --
asterisk-users mailing list
To UNSUBSCRIBE or update options visit:
http://lists.digium.com/mailman/listinfo/asterisk-users
