Re: [asterisk-users] Sangoma Stops Receiving Calls

[Alex Robar]

Sangoma's response so far is that it is a known issue. They have heard of it from a few customers, but find the issue extremely difficult to produce (and have not yet been able to replicate the problem in their labs, even on their long-term tests). The suggestion (for now) is to update to the latest wanpipe drivers (Beta 6), send all the asterisk and system logs from when the error occured, and see if either of us can get anywhere.

So long as I know they're working on it, I'm satisfied for now.

Alex

On 7/25/06, shadowym <[EMAIL PROTECTED] > wrote:

What country are you in?

 

Please let us know what Sangoma tells you.

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From: Alex Robar [mailto:[EMAIL PROTECTED] ]
Sent: Tuesday, July 25, 2006 2:12 PM
To: Asterisk Users Mailing List - Non-Commercial Discussion
Subject: [asterisk-users] Sangoma Stops Receiving Calls

Hi all,

I have a Sangoma A200 card with hardware echo cancellation. The card has 12 ports (10 of which are active; All FXO). Twice on this particular card I've seen all ports simply stop receiving incoming calls. There is no other indication of this, however. I am able to place outgoing calls just fine, and call other extensions without issue. When someone calls in, the line just rings and rings, with no indication that the card even sees the calls. I'm not even sure where to begin looking into this. Could anyone give me some pointers as to what I might need to be looking for?

I'll be giving Sangoma tech support a call, but if anyone has any debugging pointers, they would be much appreciated.

Thanks,
Alex

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Alex Robar
[EMAIL PROTECTED]

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Alex Robar
[EMAIL PROTECTED]

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