From the queue.conf.sample
; An announcement may be specified which is played for the member as
; soon as they answer a call, typically to indicate to them which queue
; this call should be answered as, so that agents or members who are
; listening to more than one queue can differentiated how they should
; engage the customer
;
;announce = queue-markq
On 7/28/06, Kyle Sexton
<[EMAIL PROTECTED]> wrote:
I was wondering if anyone knows a good way to play back a message to a queue member before the agent is connected to the caller. This would allow an agent to know what queue the call was coming from by an audible "Queue name".
Thanks,Kyle
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Bruce
Nortex Networks
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