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Chris,
Heartbeat failover will usually be your best mixed
approach.
As always there is a cost benefit to be
considered.
Where the call absolutely has to stay up then
Fault-Tolerant software and hardware is the only option that works with Asterisk
to date.
If however you wish to keep costs to a mimimum then
possibly an onsite / hosted model where the back up is available remotely. This
model depends on set up however.
In all cases I would suggest you take a peruse of
PBXware : http://www.bicomsystems.com/products/online_demo/ which
is our SMB Edition. We will next week launch our Call Center Edition that is
packed with features and functions to assist the running of a dedicated to
running a Call Center efficiently.
Feel free to contact me offline steve {at]
bicomsystems {dot] com and can make more precise suggestions according to
requirement.
Regards
Steve
----- Original Message -----
Sent: Friday, July 28, 2006 3:44 AM
Subject: [asterisk-users] Looking for
carrier grade redundant solution
Hello List -
We are looking add Asterisk to the core of
our voice/data network. Our first application will provide a hosted call
center application for a number of tenants (customers) who will have between
5-20 agents (seats) answering ingress calls. The calls will ingress and
egress the Asterisk server SIP (all TDM is handled by Sonus switches).
My goal is to design a redundant solution using a multiple Asterisk
servers with an NFS mounted filesystem.
I've done some reading
regarding Asterisk redundany, and so far it seems the best approach is running
redundant hardware (power supplies etc), matching servers (with a heart beat
ping between them) and a NFS filer for storage (hot swapable) connected to
each box via gigE.
Am I on the right track? Any other
suggestions or resources I might have missed regarding developing a redundant
solution?
Thanks for your time,
_Chris_
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