I’m having problems where touch tones are being misinterpreted.

 

I have a setup where one user can dial out through Asterisk to second user’s telephone.

 

(User1 – real phone – VOIP provider – Asterisk – VOIP provider – real phone – user2)

 

My problem occurs when you need to dial an extension or navigate a phone tree to reach the second user.  When the first user uses their telephone keypad to enter the extension, their keypresses are often misinterpreted by the second user’s phone system.

 

I’m wondering if poor sound quality could cause the tones to become altered?  Any ideas or suggestions?

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