We encountered a problem recently where, if an agent who received a call from a 
queue, tried to transfer the caller with the Polycom transfer keys, it would 
cause the Queue application to completely lock up.

This bug seems to be similar.
http://bugs.digium.com/view.php?id=7458

and this seems to be relevant as well:
http://lists.digium.com/pipermail/asterisk-dev/2005-November/017054.html

For the moment, we have agents transferring queue callers with #1, #2, which is 
hard to use. Sometimes Asterisk doesn't detect #1 correctly. 

Anyone know if this problem has been fixed in 1.4, or the latest bleeding edge 
code?

Doug.

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