This interface sounds
very interesting and useful. Have you given any thought to creating a
sourceforge project? I would like to see this, help extend it, and help
grow *’s usefulness to the consumer. These features are vital for call
centers.
-----Original
Message-----
From:
[EMAIL PROTECTED]
[mailto:[EMAIL PROTECTED] On Behalf Of mattf
Sent: Thursday, November 06, 2003 11:32
AM
To:
'[EMAIL PROTECTED]'; '[EMAIL PROTECTED]'
Subject: FW: [Asterisk-Users] recording
calls
Sorry
that got accidentally sent incompleted, here's the full
post:
OK, here
is the long drawn out description of how I am using Zap Barge and
Monitor:
Zapbarge(listen in on
live calls):
Very
simple actually I just added this to my dial
plan(extensions.conf):
;
barge monitoring extension
exten =>
8159,1,ZapBarge
exten =>
8159,2,Hangup
Then
when you dial 8159 on a phone you get asked which line you want to listen in
on, for Zap/1-1 you would press 1#, for Zap/25-1 you would press
25#
and that
leads into the next phase, the recording of calls and also how people know who
is on which channel so they can record/Barge.
Monitor(and other
manager functions)
This is
much more complex than Barge, for this solution I decided to write a
couple server programs and a perl/TK client that can run on a Linux or
Win32 desktop.
First
the server side of things:
-
created a constantly run perl script that telnets into the Manager interface
of Asterisk and gets the "show channels" output every 333 milliseconds, it
then queries a database to see which "phone extension to Zap channel" are not
in it already and inserts them as well as deleting channels that are no longer
active. I chose to do it this way because it can scale easily without
affecting the Asterisk server at all.
-
created a cron job perl script that runs every 5 minutes to take the recording
files, merge them with soxmix and copy them to a universal storage location so
they can be easily retrieved
-
created a perl/TK program that woudl pull the current live calls information
from the database every second using Net::MySQL and displays them in
listboxes(so you can see which person is on which Zap channel), when the
person whose phone you have selected is on a phone call, the recording button
is enabled and you can start recording. Recording is accomplished by the
program telnetting into the Asterisk Manager and sending the Monitor command
for the specific channel, and Stopping recording is done similarly with the
StopMonitor command. I also created the ability to Originate calls through
this interface. I eventually plan on adding a recently called Browsebox to
initiate calls and a few other Manager commands like transfers and moving
calls into meetme rooms. I chose Perl/TK because it is very fast and easy to
develop in and is cross platform because we have an equal number of Win32
machines and linux machines in our office.
If you
have any other specific questions please let me know.
-----Original
Message-----
From: David
Gomillion [mailto:[EMAIL PROTECTED]
Sent: Thursday, November 06, 2003 10:56
AM
To: 'mattf'
Subject: RE: [Asterisk-Users] recording
calls
I
think I am keenly interested in this. Let me make sure I have this
correct first, though.
You
are able to monitor which lines are in use and record calls that are in
progress (assuming they come in via a Zap channel)?
If
this is correct, I would like to know how you did it. To be honest, I
am not familiar with the Manager interface. I have been looking at
Asterisk for about a month now, have a test system in place, and have mostly
been playing.
If you
could help me with this, I would be very interested!
-----Original
Message-----
From:
[EMAIL PROTECTED]
[mailto:[EMAIL PROTECTED] On Behalf Of mattf
Sent: Wednesday, November 05, 2003 5:15
PM
To:
'[EMAIL PROTECTED]'
Subject: RE: [Asterisk-Users] recording
calls
You
can use ZapBarge as an extension in your dialplan to listen in on
conversations going on in Zap channels(Zaptel device
channels)
As for
recording you can use the Manager interface command StartMonitor to start
recording of a Zap channel and StopMonitor to stop
it.
Zap
channels are pretty much the only ones right now that you can directly
monitor and record through Asterisk.
If
these sound like they'll work for you, you can lookup the specifics online
or ask me and I'll try to do a brief overview of them. We are using
the Asterisk Manager functions together with a Perl/TK phone command program
to show people on our phone system who is on the phone and to record and
originate phone calls. It works rather well and uses the manager interface
to Asterisk.
-----Original
Message-----
From: Todd
Wallace [mailto:[EMAIL PROTECTED]
Sent: Wednesday, November 05, 2003
4:58 PM
To:
[EMAIL PROTECTED]
Subject: [Asterisk-Users] recording
calls
Is there a way or an "Open
Source" product that allows you to record and/or monitor calls in
progress?
