Hi, Say I have 2 queues.... I have a bit of a problem.
I have 4 agents. All 4 are on calls. QUEUE1 has 0 calls QUEUE2 has 1 call waiting for 24 minutes. QUEUE1 now gets a caller. Agent 3 gets off the phone. After the wrap period.. Agent 3 gets the call from QUEUE1 which has been waiting for 3 minutes instead of the call from QUEUE2. Can anyone explain this? The only thing I can think of is that it was playing a 'you are now next' message and so the system glanced over it. Shouldn't it be smart enough to WAIT while this is playing?!?! _______________________________________________ --Bandwidth and Colocation provided by Easynews.com -- asterisk-users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users
