I have enabled outside extension '911' and '11' for emergency
service. This way users can either dial '9911' or '911' to get to a
PSAP. I would rather have a couple accidential 911 calls than a
death because someone forgot to dial a 2nd 9. When people are
freaking out they fall back on muscle memory. Many won't pay
attention to wether they need to dial 9 for an outside line and then
911 for emergency.
I know every second counts in a real 911 situation, but what about
adding a pause in the call flow. Maybe a 1 second pause before
actually passing the digits to the provider. This gives the user 1
second to realize the mistake and hang up, longer than 1 seconds is
a real emergency.
Just a thought.
From: [EMAIL PROTECTED] [mailto:asterisk-
[EMAIL PROTECTED] On Behalf Of Jason Aarons (US)
Sent: Wednesday, August 30, 2006 10:36 PM
To: Asterisk Users Mailing List - Non-Commercial Discussion
Subject: [asterisk-users] 911 versus 9.911
Is there a FCC or other North America requirement that I provide
911 versus 9.911. I want to require users to dial 9.911 in our
office, and remove 911. Are there any statutory requirements or
laws about this? User accidentially dial 9 then 1 then another 1
and hangup. We’ve educated them to stay on the line and ever hang
up, but they hang up anyway, resulting in fines for excess hangups
to 911.
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