what I would like to
do is set some global variables in EXTENSIONS.CONF then read the contents of
these to use as "members" of a QUEUE in QUEUES.CONF ...
example: (from
[global] section of extensions.conf)
TECH-SUPPORT=SIP/5000 ; set value of TECH-SUPORT to be
SIP/5000
example: (from
[tech-support] queues.conf]
member => ${TECH-SUPPORT}
my intent here is
have a central location where I can easily assign/change members of the
queue.
Should this work
??? I have tried it and it dont seem too but then I have done something
stupid in my syntax. I have confrmed that the ${TECH-SUPPORT} variable is
assigned properly, is available and works as expected within EXTENSIONS.CONF,
but it seems it cant be used in QUEUE.CONF.
The agents scenario
will not work for my application as it is a small 5 person shop where everyone
wears 5 hats. There really are no dedicated agents and my users would
object to having to logon/logoff and so on.
I can of course
"hard wire" the QUEUES.CONF with the values, have tried this and it works
fine! I was just looking for lazy way to manage it. Any ideas on
this would be appreciated.
Regards
G.Hendershot
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