When ever we do a roll out of Asterisk in a small business environment
replacing an old key system or legacy PBX the receptionist always asks
us, "How do I know if someone is on a call before transferring them?".
My typical answer is "why do you need to know, just do an attended
transfer and if they can take the call they will, if they can't just
tell the caller the person is busy". If the receptionist insists on
"knowing" we give them FOP.
Has anyone out there devised a better way to let a receptionist "know if someone is on a call"?
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