Anyone knows if I can get to know the operator ACD choosed to send the
call by using Realtime Queue, or maybe via the manager?
Hi,
I need to send a message to an agent when the ACD starts to ring on
he/she.
I have and application already built that sends such a message (just
like a cti), just don't know how to get from asterisk which agent was
selected prior to ringing him (or during ringing), so that I can
get information about the call and send it over.
any one done this?
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