John Marvin wrote:
Kevin Smith wrote:
Here is what the configuration looks like for one of the phones, the
other is 284:
[283](Empire-Defaults)
[EMAIL PROTECTED]
[283a](Empire-Defaults) [EMAIL PROTECTED]
[283b](Empire-Defaults)
[EMAIL PROTECTED]
So actually you are trying to use one phone to monitor (receive
notifies for) multiple boxes. It looks like the Polycom's have some
support a different mwi for each registration, but I'm not sure how
well it works.
Right. It sort of breaks down like this: (I pray this keeps the formatting)
Phone 283 Phone 284
Line 1: VM box 283 Line 1: VM box 283
Line 2: VM box 284 Line 2: VM box 284
Line 3: VM box 285 Line 3: VM box 285
So really one line on the phone is just looking at one mail box, but
there are two phones per mail box.
You didn't specify what username you specify for each config above, so
I don't know if the notifies are going to one registration or to
different registrations. The messages button on the phone only seems
to show the status of one registration, but the indicator light seems
to combine the different results together (and you can't clear the
light with the clear button since that only applies to one of the
registrations). Of course that assumes that you are sending the
notifies to different registrations on the phone -- all bets are off
if you are sending them to the same registration (which is controlled
by the username value) since Asterisk is treating them as separate
phones the notifies will collide with eachother.
Well the phone will take the sip extension as the username. And I pass
the username of the voice mail box in the to the voice mail function
depending on which line it is calling from in the dialplan. That is if I
am following your statement about which username I specify correctly. If
I am not, then this probably won't make much sense.
You would get more reliable behaviour if you did as Rich suggested and
just specified something like this for just the [283] config:
[EMAIL PROTECTED],[EMAIL PROTECTED],[EMAIL PROTECTED]
In that case Asterisk sums up the total messages in each of the boxes
and the messages button on the phone will show you that total rather
than the results for only one of the boxes.
I'll give it a try the next time I am in the office and see what happens.
The polycom documentation is not very clear on how multiple mwi's are
supposed to work, so I'm not sure what the right answer is.
AGREED!
John
Thanks again with the suggestions, I'll let you know the results when I
get a chance to try it out.
Kevin
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