-----BEGIN PGP SIGNED MESSAGE----- Hash: SHA1 stoffell wrote: >> Search Daily Asterisk News for echo: > > Yes, that's for the issue with echo, but I was more or less meaning > the social side, the communication with the users.. echo was an > example.. :) (bad choice maybe? :))
:) I kinda knew that you meant that, but was saying that pretty much all issues can be resolved, you just need to search for the solutions, give them a tracking number, and let them know you're working on a fix. Update the customer on the progress, and if possible let them know how long you expect it to take to resolve. Ideally you will have a support contract with them, including a certain number of hours per month, and if it runs over that then charge per hour. If you don't find the solution to your problem via google, feel free to ask here, and hopefully someone will help you. If a feature is required that doesn't exist, post a bounty (hopefully your support contract will cover it, but if not let the customer know, and pass on the charge). After the feature has been completed, submit it to the bugtracker (bugs.digium.com) so that the rest of the community can benefit from the change. If everyone does that, we all benefit. :) - -- Cheers, Matt Riddell _______________________________________________ http://www.sineapps.com/news.php (Daily Asterisk News - html) http://wap.sineapps.com (Daily Asterisk News for your cellphone) http://feeds.feedburner.com/AsteriskNews (Daily Asterisk News - rss) -----BEGIN PGP SIGNATURE----- Version: GnuPG v1.4.2 (MingW32) Comment: Using GnuPG with Mozilla - http://enigmail.mozdev.org iD8DBQFFCpXjS6d5vy0jeVcRAmi/AJ9CT9wWeRYbbK8tA7pXT6unUbzs+gCaAlAh L6SOoRmyL2u4krstMQwLDBU= =3Wqy -----END PGP SIGNATURE----- _______________________________________________ --Bandwidth and Colocation provided by Easynews.com -- asterisk-users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users