On 29 Sep 2006, at 19:40, Jay R. Ashworth wrote:
On Fri, Sep 29, 2006 at 09:37:06AM +0100, Conrad Wood wrote:
7. Relationship with provider. What is their SLA? Is it the
incumbent or the clec? An incumbent will be more expensive
and more difficult to deal with but they will tend to be more
reliable. A clec will be cheaper and they will be way more
accomodating but you will most likely not get five 9's from them.
A VoIP provider should never be trusted, period. You will not get
five nines from them, ever. Plan failover situations accordingly.
"SLA? What's a 'SLA'?" :-)
Service Level Agreement. Normally it means if your line fails you
get £50 or so. Maybe £100. But *never* enough to compensate for the
trouble. You have to have a backup plan.
I'm sorry. You seem to have fallen into the sar-chasm.
And I thought the smiley would be enough hint. :-)
Just to amplify this point. I've tried to claim on an SLA. Our
internet connection was down for a week due to a fire in
BT's exchange. My provider refused to do
anything (despite the premium SLA) on the basis that
fires weren't covered. I switched providers to a cheaper one
who didn't pretend to offer uptime :-)
SLA's are good for waving at management and for hiding behind
but when it comes to the crunch, they mean very little.
Tim Panton (Catching up after a busy week...)
www.mexuar.com
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