[EMAIL PROTECTED] wrote:
Hello all,
we want to use asterisk queues for a call center application. Depending on
the average waiting time in a queue, we want to make a decision to either
enqueue a call or transfer it to another site.
Are the applications available to query the average waiting time of a queue,
if possible for a configurable time frame?
Thanks and Regards
Markus
You can use the queue timeout feauture to go to the next priority in
your dialplan which would then be a dial to another site. I have never
tried to use variables in the timeout. I figured if an agent does not
pickup in two minutes on average, they abandon so we send the calls to
the other site at a timeout of 1min 50sec.
This was a nasty way of doing what we needed until we implemented much
better queue functionality.
Thanks,
Steve
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