Michael, After many months of search we decided to develop an in-house solution for such kind of needs. For a month our solution is in production and does everything you mentioned below. Asterisk's built-in call queue does not provide many of the features necessary for large organizations.
Idris Information and Communication Systems Manager Vodatech -----Original Message----- From: Michael Sampson [mailto:[EMAIL PROTECTED] Sent: Tuesday, October 10, 2006 5:44 PM To: Asterisk Users Mailing List - Non-Commercial Discussion Subject: [asterisk-users] Inbound Callcenter with multiple DIDs I'm curious what asterisk solutions there are out there for inbound call centers with multiple DIDs. I'm looking for solutions for a setup where single system may have 1000 DIDs going to it, one for each account. Each account may not get that many calls. Solutions that will all reporting on calls coming into different accounts, call routing for queues based on distribution groups. Like accounts 1 - 100 are in group 1, 101 - 200 are in group two. Some agents can get calls from group 1, some from group 2 and some from both groups. Most solutions I have found are meant for inbound call centers that handle only a few types of calls and have little need to make large distinctions between different DIDs. I have played around with QueueMetrics and it is a good piece of software, but does not handle the DIDs the way I need. Really any recommendations for software to go with asterisk that inbound call centers are using and find useful would be great. -- Michael Sampson Information Systems Manager Customer Contact Services [EMAIL PROTECTED] 952-936-4000 _______________________________________________ --Bandwidth and Colocation provided by Easynews.com -- asterisk-users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users _______________________________________________ --Bandwidth and Colocation provided by Easynews.com -- asterisk-users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users
