On 13 Oct 2006, at 04:58, Douglas Garstang wrote:
I don't get it. The clients are ok with their phone systems being
down anywhere from minutes to hours?
Short answer, yes, provided it doesn't happen often (say every few
years). They grumble,
but less than they grumble if you ask them to pay 3x as much for the
service 'cos of all the
redundancy in your offering.
These are people who grew up with windows 95 - they expect
technology to fail!
Tim.
Tim Panton
www.mexuar.com
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