Michael Welter wrote:
The attendant attempts an attended call transfer (all phones are
IP501). The attendant pushes "hold", "transfer", dials the extension
and announces the call. When the attendant pushes "transfer" the
second time, the original call is lost.
The attendant is doing it incorrectly. Pressing the hold button isn't
necessary. Pressing transfer will automatically put the call on hold.
Doug
-- Ben Franklin quote: "Those who would give up Essential Liberty to
purchase a little Temporary Safety, deserve neither Liberty nor Safety."
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