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Hi Jesse, Do you know if latest bootrom
(3.2.2) and firmware (2.0.1) loads up onto Polycom IP500’s? Or
are they only for the later models? Do
you know if you can still use TFTP for these software updates? Cheers, Dean From:
[EMAIL PROTECTED]
[mailto:[EMAIL PROTECTED] On Behalf Of Jessee J Holmes The correct way to perform a factory reset on the Polycom phone is
documented in one of our knowledge-base Articles, number: KB-001032 You want to do a "factory
format" to COMPLETELY erase everything on the phone. After this is done you can have
the Polycom phone get the latest bootrom (important for this type of error) and
firmware from your FTP or TFTP server set up at your office. If you don't have
one, nows the time to learn (admin guide and normal IT knowledge), get one and
use that to get the latest bootrom (3.2.2) and firmware (2.0.1 or 1.6.7 if you
don't want to attempt version 2 yet) on your phones. That should resolve your problem. You can get the bootrom and firmware from your service provider,
distributor, or reseller as long as they are Polycom certified. Hope that helps. Jessee
Holmes Atacomm
/ Ataractic Corporation www.atacomm.com V:
1-877-700-VOIP Looking
for voice over IP products? Visit our VoIP store at http://voipstore.atacomm.com/ |
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