Hi Lenz, On 10/25/06, Lenz <[EMAIL PROTECTED]> wrote:
if you use Local channels for agents (or callback agents), you can easily do this in the Dial() command after the Local channel is called.
I am using call back agents. Pardon me if this is obvious, but the dial is performed by the queue app, so how do I control the dial command? A bit more elaboration will be of great help.
Of course your clients may get a bit angry at being disconnected, it is usually better to jave each agent stay aware od the call length and occasionally tolerate longer calls :) Just my $0.02
I am replacing an old call center system with asterisk, which had this facility. So the clients are pretty used to getting cut at 5 minutes. So every one tries to make the calls short and sweet :) thanks a lot, raj
On Wed, 25 Oct 2006 15:06:35 +0200, Rajkumar S <[EMAIL PROTECTED]> wrote: > Hi, > > Is it possible to define maximum talk time in a queue? ie any one who > joins a queue should not be able to talk more than say 5 minutes to > the agent. > > raj
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