| Jason, Funny enough, I'm working on this exact same problem right now with one of our customers and we're scheduling a conference call with Audiocodes today. I'll get back to you on what I found out. However, in the mean time, you may want to take it up with the place you bought the unit from, they can go through these same troubleshooting procedures (maybe something I forgot to cover), and will eventually take it up with AC themselves. A DSP recording may help determine where the problem lies within the device or possibly network; however, this needs to be done only in extreme measures. Contact your support agent (reseller or service provider), get them logs, config ini's, network diagrams, IP PBX information and configuration, whatever you can so they are fully aware of your network and they should be able to assist troubleshooting this issue more effectively than I can here. This part I can't really help you with on list, you're support agent would need to assist you from here on this matter; however, I'll let you know more information when I have it from Audiocodes when we get a resolution on our end for our customer. Maybe, hopefully, it will just be a quick tweak. I'll keep you informed what I find out on my end. Jessee Holmes Atacomm / Ataractic Corporation www.atacomm.com V: 1-877-700-VOIP Looking for voice over IP products? Visit our VoIP store at http://voipstore.atacomm.com/ On Nov 3, 2006, at 12:14 AM, Jason Kim wrote:
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