RE: [asterisk-users] Newbie questions about Voice mail

Sun, 05 Nov 2006 12:03:13 -0800 

Dean
Thanks for responding. I have added more info in your reply. Right now we do not operate our own PBX or voice mail system. All of the service is provided by the telco. As a start I was wondering if I could simply put in asterisk to do just voicemail. I am assuming the telco can configure all the phone to automatically call forward to "asterisk" on no answer. If asterisk can handle this I am assuming that a user would just call some number to retiev voice mail. They would lose the call waiting light on their phone so the email notification of a voice mail would be necessary. 


......Brian


On Sun, 5 Nov 2006, Dean Collins wrote:


Date: Sun, 5 Nov 2006 00:04:36 -0500
From: Dean Collins <[EMAIL PROTECTED]>
To: [EMAIL PROTECTED],
    Asterisk Users Mailing List - Non-Commercial Discussion
    <[email protected]>
Subject: RE: [asterisk-users] Newbie questions about Voice mail

Hi Brian,
I'm sure some other people will give you better answers but quick
answers are;

1/ Depends on volume of message leaving/collection, is it in a single
location? Multiple locations with multiple time zones?



Two locations, one time zone. Could be two different systems since they 
are in two different cites connected by a 1G connection.





Estimate the number of voicemails left per hour and reply with this.



There are about 3000 phones. Some are busier than others os lets say 2 
messages per phone per day. An they are mostly in the peak work day so 
lets say 500 per hour and the average length is 30 seconds.




2/ retrieve either via deliver to email or dial in to a number to
collect voicemail via phone (or collect and play via a website)


What does the conversion and how does one handle bulk updates? to users?
How much control does the user have?


How are the retrieving their voicemail now? Do you want to replicate
this for ease of replacement as near as possible?



Right now we are using the voice mail service provided by the teclo and 
are spending $0.06 per minute. The user connects to the voice mail by 
dialing  *99 and entering a password on their office set or remoetely by 
dialing 123-MAIL on any phone (123 is the three digit prefix of their 
phone number) and then entering their password. They do not have any 
voice to email service today. If possible I would like to ease the 
transition if it can be done. Lots of stepswill follow discovery if it can 
be done. >

3/ Not sure what you mean by tie in?


How do you match a voice mail box to an email address?
Can there be multiple email addresses for one voice mail box?



4/ Sure, how do you have this configured at the moment? Why not
replicate voicemail group delivery in the same format?



Talkmail is a service provided by the telco where you group a bunch of 
numbers together so you can send the same message to all of them at the 
same time.







Cheers,

Dean



-----Original Message-----
From: [EMAIL PROTECTED] [mailto:asterisk-users-
[EMAIL PROTECTED] On Behalf Of [EMAIL PROTECTED]
Sent: Saturday, 4 November 2006 11:54 PM
To: [email protected]
Subject: [asterisk-users] Newbie questions about Voice mail


I am totally ignorant about actually using asterisk for any purpose. I
have read some of the docs but not all. I am currently doing a

telephone

audit for my company and one of the issues is voice mail. We are

spending

quit a bit of money with our telco for voice mail services and I was
wondering about using asterisk as just a voice mail system. We are not
quite ready to move to a full VOIP system yet but if I can get this

system

in place the VOIP will follow.

Could I get all 3000 phones (on 2 sites) or a large subset set to have

a

call forward no-answer feature set to call a number that would be

answered

by asterisk's voice mail.

If so:
    1. what hardware do I need to handle 3000 phones?

    2. how would users retrieve their voice mail?

    3. how does one tie voice mail into an e-mail address? Are their

ways

       to do bulk updates for several thousand new users every year?

    4. is there a feature what we call talk mail where you set up a

group

       of phone numbers and send the same message to all of them?


Any help would be greatly appreciated.


.....TIA
........Brian Kaye
...........UNB
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