Hello Asterisk Users,
I guess the subject says the most of it; here goes some more
detail:
- Running Asterisk 1.2.14
- Objective: record all calls managed by a specific queue
- Name those files ${TIMESTAMP}-${CALLERIDNUM}-${UNIQUEID}
Facts:
- If the UNIQUEID chan var is used in the MONITOR_FILENAME,
before calling the Queue() application, the two legs of the call are
not mixed and I end up with the two separate -in / -out files
- If it isn't used (for example: using only ${TIMESTAMP]-${CALLERIDNUM})
then, the legs are mixed together...
Note:
- In my first attempt I never managed to get the legs mixed... Only
after some experiment, I understood (well, not 100% clear why!)
that I had to also to add to include "recordagentcalls=yes" and
"monitor-join=yes" in agents.conf !
Can anyone provide some insight into this ? Thanks in advance!
(see below for config)
--
Ex Vito
queues.conf:
[general]
persistentmembers = yes
[the_queue]
musiconhold = default
announce = the_announcement
strategy = ringall
servicelevel = 20
context = the_context
wrapuptime = 10
announce-frequency = 30
announce-holdtime = once
monitor-format = wav
monitor-join = yes
eventwhencalled = yes
eventmemberstatus = no
reportholdtime = no
member => SIP/sip0001
agents.conf:
[general]
persistentagents=yes
recordagencalls=yes
monitor-join = yes
[agents]
(no agents declared, as they are directly configured in the
queues.conf file)
extensions.conf:
...
[globals]
SUPPORT_MONITOR_PATH=/var/spool/asterisk/monitor/support
[the_context]
exten => 305,1,Answer()
exten =>
305,n,Set(MONITOR_FILENAME=${SUPPORT_MONITOR_PATH}/${TIMESTAMP}-${CALLERIDNUM})
exten => 305,n,Queue(the_queue,t)
exten => 305,n,Hangup()
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