If you have no statuc stuff in your dialplan, how do you use the 'include =>' statement? We don't have users... we have companies. It's a hosted IPT service... and to make the problem even more insane, each company has multiple levels of organisational structure.
Hardly, you're not required to use it ;-) You have heard of the s? I think in our hundreds of lines of dialplan, I think we have at most 10 lines that match extensions, the rest is all handled by s. What we have a lot is the following in extensions.conf include <extensions/example.conf [default] exten => _.,1,Goto(example-outgoing,s,1) And then in example.conf: [example-outgoing] exten => s,1,DoSomeStuff exten => s,2,SetVar(outgoingCallerID=VALUE) exten => s,3,Goto(example_real_outgoing,s,1) [example_real_outgoing] exten => s,1,DoSomeMoreStuff exten => s,2,*SET outgoign caller id* exten => s,3,Dial()
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