You could put together a web page that talks to the Asterisk Manager. > -----Original Message----- > From: Rob Hillis [mailto:[EMAIL PROTECTED] > Sent: Tuesday, December 26, 2006 11:48 PM > To: Asterisk Users Mailing List - Non-Commercial Discussion > Subject: [asterisk-users] Agent presence > > > Hi guys! > > We have a call centre that has been moved across from an old Ericsson > MD110 PABX to an Asterisk server with those in the call centre using > X-Lite as their softphone. > > I'm trying to get Agent presence configured so that X-Lite gives the > operators a visual indicator of their status - logged on, off and on > "pause". I'm using chan_agent for the agents, so agents are > logged in > and out using AgentCallbackLogin (I know it's deprecated in 1.4, but > it's working well for us at the moment) and the agents are put on > "pause" using PauseQueueMember and UnpauseQueueMember. > > I've figured out I can show whether an agent is logged in or out by > creating a "dummy" extension with a hint as follows:- > > exten => 151,1,Dial(Agent/151) > exten => 151,hint,Agent/151 > > X-Lite quite happily shows the agent as Ready when they're logged in, > unavailable when logged out and On the Phone when (funnily enough) > they're taking a call. However, when the agent is on > "pause", they are > still shown as Ready. Is this a limitation of chan_agent, > Pause/UnpauseQueueMember, Asterisk 1.2's presence support, or > is there > something else I can do in order to get the agent shown indicated as > something other than "Ready" when they're on pause? > _______________________________________________ > --Bandwidth and Colocation provided by Easynews.com -- > > asterisk-users mailing list > To UNSUBSCRIBE or update options visit: > http://lists.digium.com/mailman/listinfo/asterisk-users > _______________________________________________ --Bandwidth and Colocation provided by Easynews.com --
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