lenz wrote:
HI Gavin,
wish we could do that! :) the problem is that they want to have
personalized agents too - so that each client has its own line AND his
own agents, so that they get back to speaking to the same people all
of the time. SO we need many different queues to accomodate all those
differences. Your sript looks very useful thoiugh! :)
l.
Why don't you 'invert' the problem? Group the agents into fixed groups
and put each group in a queue by itself. Each tenant will be assigned a
group queue. If you have 30 agent in groups of 5, you only need 6 queues
to handle 200 tenants. Even if you put each agent in a group by herself,
you're still looking at 30 queues as opposed to 200 queues.
Leo
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