Hello all,
I have an Asterisk PBX with the "Queue Log Analyzer" installed
[http://www.micpc.com/qloganalyzer].
On the main menu, there's an option of "CALLS COMPLETED [ALL]" where
I can see the completed calls that entered any of the queues and my
question is:
There's a column that states either "COMPLETECALLER" or
"COMPLETEAGENT" and I want to know the difference between each...
The person that originally installed the PBX told me that if
"COMPLETECALLER" is displayed it means that the caller hanged up
first and if "COMPLETEAGENT" is displayed it means that the agent
hanged up first... However, I did a couple of test calls to verify
this where I called the PBX from an outside line (just like if I was
a customer), went into the queue, the agent answered me, we talked
for a few seconds and I hanged up first, then I called a second time
and she hanged up first, the next day I checked the log and both
calls appear as "COMPLETEAGENT" so it doesn't make sense.
Hope you can clear this one up.
Best!
Danny
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