Rob Schall wrote:
A question about Queues and Dial Plans....
We are trying to set up a customer service queue. I've set up the queue
and agents who will participate. However, there's still one area I'm not
sure how to make it work. After 60 seconds, I need it to decide that no
one is available, and forward it to an email box of my choosing. Is this
possible?
Rob
Have you tried setting the timeout parameter?
http://www.voip-info.org/wiki/view/Asterisk+cmd+Queue
exten=>1,1,Queue(support,t|||60)
exten=>1,2,Voicemail(123&124&125)
--
Warm Regards,
Lee
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