This is a common issue with large inbound call center operations.
They like to cheat. They actually start sending prompts to the caller
without actually signalling their carrier that they have answered the
line. Typically they do not answer until a phone is ringing or you
are in a queue. I do believe this is illegal per the FCC.
From asterisk, you do not hear anything other than ringing as it
does not cut the audio path through until it receives the answer from
the far end, hence the steady ringing.
This allows the large centers to reduce their billable minutes by
enough to warrent them to try it.
On Jan 31, 2007, at 10:51 AM, McGhee, Stefano wrote:
Outgoing calls to certain toll-fee (8XX) numbers fail -- we hear
ringing but the calls are never
answered. All other calls, and most toll-free numbers are not
affected. The numbers that are
affected are all travel related companies (United Airlines, American
Airlines, US Air, Starwood
Hotels, etc.) we cannot connect to any of these numbers.
Hey Tim,
All I can offer you is the fact that I see the exact same thing on my
setup that uses * and a TE411P. I've also seen it when calling Lenovo
tech support and Sirius Satellite Radio. On the latter two, it
bypasses
the auto-attendant when I call and connects me straight to an
operator/technician. When you call on regular PBX or cell phone, you
are greeted by an auto-attendant, press 1, yada-yada.
Let us know what you find out.
Cheers,
Stefano
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